St. Lukes Hospice

St. Lukes Hospice 2024-05-24 Person 1 5 0

My mother is at EOL. We had the paramedics in an emergency situation who got us referred to St Lukes for support. The in case medical kit that they needed us to get and retain at home for her last few hrs of life was missing a medication.the pharamacist confirmed that i was unlikely to get the drug and only St Lukes carry it.St Lukes refused the referal saying they only normally take on cancer patients and left us with the advice to call 111 when things progressed.the trauma my family feel is unspeakable.knowing that my mum whos unable to communicate fell 12 months ago and we had no idea of injuries decided it would be 48 hrs before the paramedics could get there and would we mind lifting her to bed in the meantime.the system is broken and there is no humanity.

St. Lukes Hospice 2024-05-03 Person 4 5 0

Feel totally safe and 100% confidence in the hospice.

No.

St. Lukes Hospice 2024-05-03 Person 5 5 0

General saving staff- friendly.

Nothing.

St. Lukes Hospice 2024-05-03 Person 5 5 0

Collection of nurses that are angels on earth! They have offered everything and pulled me through. I have had wonderful treatment not experienced in other hospital getting.

Yes-Survey should have excellent markers.

St. Lukes Hospice 2024-05-03 Person 5 5 0

Couldn’t get anywhere better! No faults.

Nothing- keep doing what you are doing.

St. Lukes Hospice 2024-05-03 Person 5 5 0

Look after my husband keep him clean- not an easy job with me.

Driver could do with more, to help sleep more.

St. Lukes Hospice 2024-05-03 Person 5 5 0

Friendliness, great food. Do anything for you.

No.

St. Lukes Hospice 2024-05-03 Person 5 5 0

A very quick phone call initially to let us know that you had received the referral and would be touch at a later date.

St. Lukes Hospice 2024-05-03 Person 5 5 0

Very friendly feel at ease.

No.

St. Lukes Hospice 2024-04-27 Person 4 5 0

Clean and tiday treated with dignity. Very comfortable more so than at home.